Leverage Your
Investment

People are the only active parts of your business. They create sales, profit, customer service, production, and quality. Everything else — factories, offices, computers, machinery — just sits there until a person uses it to create value.

Not Just an Expense
People are expensive, often your single biggest cost. Sometimes managers think of people as costs to be managed down to a bare minimum. This is a serious mistake, because better people are your surest route to success— better people do better work.